Ghana’s rental market serves over 5.4 million citizens, yet many tenants and landlords remain unaware of their rights and available support systems. The Rent Control Department has revolutionised service delivery in 2024, launching comprehensive digital platforms that eliminate bureaucratic delays while maintaining an impressive 82.7% success rate in resolving over 73,000 disputes. Understanding these services protects your investments and ensures peaceful tenancy relationships.

Digital Revolution Transforms Service Access

The rentcontrol.mwh.gov.gh platform launched September 12, 2024, marking Ghana’s most significant rental sector modernisation. This comprehensive system operates 24/7, allowing property registration, complaint filing, and case tracking from anywhere in Ghana. The Ministry of Works, Housing and Water Resources partnered with SuperTech Limited to create automated workflows that process applications within 10 days compared to previous month-long delays.

Fifteen digitised offices across 11 regions now serve citizens without requiring extensive travel. The hybrid model offers in-person consultations for complex cases, while providing comprehensive digital services for standard transactions. Mobile money integration and automated notifications keep all parties informed throughout each process.

Your Complete Complaint Filing Process

Step 1: 

Initial Submission Visit rentcontrol.mwh.gov.gh or call 0302 670 406 to file complaints online. Complete the detailed dispute form, upload supporting documents including tenancy agreements and payment receipts, then pay minimal government filing fees through the integrated payment system.

Step 2: 

Professional Investigation: Receive your case number within 10 days and a dedicated Rent Officer assignment. The system automatically notifies all parties while creating digital case files with real-time tracking capabilities. Officers conduct neutral interviews and property inspections when necessary.

Step 3: 

Mediation Conference Conciliation sessions occur within 21 days, focusing on amicable resolution without requiring guilt admissions. Professional mediators achieve remarkable success rates, with most disputes resolving at this stage through mutually acceptable agreements.

Step 4: 

Final Resolution Unresolved cases proceed to formal RCD panel hearings where both parties present evidence with optional legal representation. Final determinations are typically completed within 4-8 weeks from initial filing. Appeals must reach High Court within 14 days if parties dispute decisions.

Essential Services Beyond Dispute Resolution

The RCD provides comprehensive rental market support, including mandatory tenancy agreement registration within 14 days of lease signing. Rent assessment services evaluate fair pricing and proposed increases under Act 220 provisions. Property management support includes vacancy registers and landlord education programs.

The National Rental Assistance Scheme offers government-backed advance rent loans, addressing Ghana’s problematic multi-year advance payment requirements. 860 beneficiaries have received GHS 13.8 million nationwide, with Greater Accra claiming 63.3% of benefits. Eligible Ghanaians aged 18+ with valid Ghana Cards and verifiable income can apply for assistance when rent doesn’t exceed 30% of household income.

Key Contact Information and Office Locations

• Headquarters: Behind Ghana Health Service Head Office, Dodoo Street, Accra 
• Phone Numbers: 0302 670 406 / 0302 670 399 / 0278331950
• Email: [email protected] Digital Address: GA-144-0550 
• Website: rentcontrol.mwh.gov.gh

Major regional offices operate in Tema, Cape Coast, Techiman, Sunyani, and Takoradi, with Phase II expansion planned for all 16 regions by end-2025. The digital platform provides nationwide access regardless of physical location.

Eden Heights: Setting the Standard

At Eden Heights, we believe transparent rental practices protect both tenants and property values. Our comprehensive management ensures all tenancy agreements receive proper RCD registration while maintaining detailed payment records and responsive maintenance services. 

Located strategically behind West Hills Mall, our luxury residences demonstrate how professional property management prevents disputes through proactive communication and legal compliance.

Our experienced team guides residents through any concerns while our digital-first approach aligns with Ghana’s modernising rental sector. This commitment to excellence has earned Eden Heights recognition as Accra’s premier luxury residential development.

Frequently Asked Questions

What types of disputes does RCD handle? 

Non-payment of rent (73% of cases), wrongful evictions, excessive rent increases, and tenancy agreement violations under Act 220.

How long does dispute resolution take? 

Most mediations are completed within 21 days, while formal hearings conclude within 4-8 weeks of filing.

What are the filing costs? 

Minimal government fees apply, with specific amounts varying by case type and complexity.

Must landlords register tenancy agreements? 

Yes, registration is mandatory within 14 days of lease signing, with prosecution possible for non-compliance.

What advance rent is legally permissible? 

Maximum 6 months for long-term tenancies and 2 months for short-term arrangements under current regulations.

Ready to experience worry-free luxury living with professional property management that exceeds legal standards? Discover Eden Heights’ exceptional amenities and transparent rental practices. Contact our team today to schedule your private tour of Ghana’s most sophisticated residential community, where every detail reflects our commitment to resident satisfaction and regulatory excellence.